Refund policy

 

 

The Your Allulose Store offers a 30-day return policy, meaning you have 30 days from the date you received your product to return it. 

A product can only be returned if it is in the same condition as when you received it; unopened and undamaged. 

You must also have the invoice or other proof of purchase. 

To initiate the return process, please email us at: allulose.store@gmail.com 

The product must be returned to the following address: [INSERT RETURN ADDRESS] 

If we find your return request valid, we will send you a return label and instructions on how and where to return the product. We will not accept returns of products that you have not requested to be returned in advance. 

If you have any questions about returns, please contact us at any time at: allulose.store@gmail.com. 

Damage and other problems with the product

Upon receipt, inspect the shipment and contact us immediately if the product has arrived defective or damaged, or if you have not received the product you ordered, so that we can investigate the case and take the necessary steps.

 

14-day grace period valid in the European Union

Regardless of the above, for products delivered to the European Union, you have the right to cancel your order without giving any reason within 14 days or to return the ordered product.

In this case, the above conditions also apply: the product must be in the condition in which you received it, it cannot be worn, used, the labels must not be removed, and the product must be returned in its original packaging. You must also have the invoice or other document proving the purchase.

Refund

We will notify you as soon as we have received and inspected the returned product and let you know whether we have found your refund claim to be justified. If so, the refund will be made within 10 business days using the payment method you used to make the purchase.

Please note that it may take time for your bank or card issuer to process the refund and return it to your account.

If this has not happened within 15 days of your refund request being accepted, please let us know at this email address: allulose.store@gmail.com.

 

We hope you will be satisfied with our products and the quality of our services.

Thank you for your trust and we wish you a trouble-free shopping experience!

 

Your Allulose Store Team